Twilio
No-code APIs for SMS, voice, email, and customer engagement
What is Twilio?
Try TwilioTwilio provides communications APIs and its Customer Engagement Platform (CEP) to help teams build personalized, multichannel customer experiences. You can create messaging and engagement workflows for SMS, WhatsApp, voice, and email, with AI that uses contextual data and trusted communications. Twilio also offers tools to support areas like verification and deliverability.
What does Twilio help you build for customer engagement?
Twilio helps you create customer experiences by combining communication APIs with AI and contextual data through its Customer Engagement Platform (CEP). With Twilio, you can build solutions for SMS, WhatsApp, voice, and email to deliver more personalized engagement at scale.
Is Twilio a no-code platform or do you need to use APIs?
Twilio is centered on communications and engagement delivered via APIs, so it’s typically used by teams that can implement using API-based workflows. The platform also includes ways to deploy and customize for teams that need to move faster.
Can I send both SMS and WhatsApp messages with Twilio?
Yes. Twilio supports building customer engagement solutions across SMS and WhatsApp, along with voice and email, using its communications capabilities.
How does Twilio use AI to personalize messages and journeys?
Twilio combines AI with contextual customer data and trusted communications to drive personalized customer engagement at scale. The goal is to help tailor experiences to what each customer needs, using contextual signals for more relevant interactions.
Does Twilio offer verification or onboarding for identity-related workflows?
Twilio includes verification capabilities such as Verify v2 for phone verification and Verify WhatsApp for onboarding and verifications, as well as tools that support authentication and identity-related lookups.
How does Twilio help improve deliverability and reduce compliance risk?
Twilio includes tools such as Twilio Lookup to reduce spam and improve deliverability, and an AI-powered Compliance Toolkit for SMS regulations that uses machine learning to proactively detect potential violations before transmission. It also highlights monitoring and visibility features (including messaging health score updates in Console) to help teams manage performance.