Notion
A flexible workspace for teams with AI-powered automation and knowledge management.
What is Notion?
Try NotionNotion is an AI-powered, no-code workspace for capturing and organizing knowledge, docs, and project work in one place. With Notion AI and Custom Agents, you can automate recurring workflows—like turning raw inputs into organized updates and actions—so teams spend less time gathering context. For example, Notion’s product feedback triage agent can watch Slack, route items to the right engineering team, and create new tickets.
What does Notion’s product feedback triage workflow do?
It uses a Custom Agent to monitor a Slack channel for bugs and feature requests, then automatically cross-posts the feedback to the relevant team’s Slack channel and files new tickets. Routing uses a routing rules page as its memory, so the process can evolve as more input comes in over time.
Do I need to write code to set up the Slack feedback routing agent?
No. You configure the Custom Agent to follow a defined routing process and use a routing rules page to guide where items should go, without needing to write code.
How does the agent learn where Slack feedback should be routed?
It relies on a routing rules page as its memory. Starting blank, the rules update over time based on the feedback it receives, enabling self-improving routing.
What information does the workflow help engineering and product teams act on faster?
By automatically getting bugs and feature requests to the right team’s Slack channel and creating new tickets, teams can reduce time spent sorting feedback and focus on fixing and follow-up.
Is there a template to get started with this kind of workflow?
Yes. You can start with a template, and you can also browse a large template gallery to find additional options for setting up similar automations.