Landbot
Create no-code chatbots for marketing, sales, and support
What is Landbot?
Try LandbotLandbot is a no-code chatbot platform for customer support that helps you deliver fast, conversational service on the channels your customers use. It supports self-service with automated FAQs and notifications to prevent common questions from becoming tickets, while also streamlining team workflows with a collaborative Team Inbox and human takeover. With built-in analytics, multilingual responses, customer-data syncing, and compliance, it’s designed to scale support operations without sacrificing personalization.
What can Landbot automate for customer support teams?
Landbot helps you provide round-the-clock support with self-service for common questions using automated FAQs and notifications, so queries can be resolved before they turn into tickets. It also supports WhatsApp automation and website chatbots to deliver conversational, guided help at scale.
Can you build Landbot chatbots without coding?
Yes. Landbot is designed to let you create customized, guided chatbot experiences without needing to write code, including interactive elements like buttons, quick replies, and media responses.
How does Landbot help support teams collaborate while handling complex issues?
Landbot includes a Team Inbox to keep operations organized in one place, with tools like human takeover and automations to support multi-channel workflows. You can also use shortcuts and other capabilities to help your team resolve more complex support queries efficiently.
How does Landbot keep customer information up to date using integrations?
Landbot syncs customer tickets and data by connecting with leading support tools, giving agents real-time customer information. This helps teams equip themselves with the context they need during conversations.
What analytics and reporting does Landbot offer for support performance?
Landbot provides a built-in analytics dashboard with agent performance insights and support metrics. You can also drill down into agent performance reports or user chat logs for more granular visibility.
Is Landbot compliant for security and privacy requirements?
Landbot is SOC 2 compliant and GDPR compliant, supporting organizations that need stronger security and privacy alignment for customer communications and support data.