Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom is a customer messaging and support platform designed to help businesses improve customer relationships. You can secure an appointment with Intercom’s sales team to discuss how the platform fits your needs and goals. Intercom is trusted by more than 30,000 leading brands.
What is Intercom used for in customer support and messaging?
Intercom helps teams manage customer conversations in a support inbox and across customer messaging channels. Its AI assistant, Copilot, helps agents find relevant information and draft responses to handle conversations faster.
How does Intercom’s Copilot keep responses grounded in my existing knowledge?
Copilot is designed to use your existing support materials and conversation history when generating answers. It also provides links to the top sources used for each response so agents can review what the AI relied on.
What can Copilot use as knowledge sources?
Copilot can use help center content and other support materials such as articles, URLs, PDFs, and macros. It can also pull from synced tools like Notion, Guru, or Confluence through Intercom’s Knowledge Hub, with access managed there.
Is Intercom a no-code option for teams that don’t want to build AI models?
Intercom positions Copilot as an agent assistant that can be enabled using your existing materials and past conversations, rather than requiring teams to build models from scratch. You can manage what Copilot can access in the Knowledge Hub and monitor usage and answer quality via a dashboard.
Which tools can Intercom connect to for workflow automation and data sync?
Intercom can connect with tools such as Jira, Salesforce, HubSpot, Stripe, Statuspage, and Google Analytics. It also supports automation platforms like Zapier and Make, plus no-code options like ConvertFlow for landing pages and forms that sync with Intercom.
Can customers schedule meetings or leave feedback inside Intercom conversations?
Yes. Intercom supports meeting booking with tools like Google Calendar and Calendly, and it offers survey and feedback options such as Survicate and tools for collecting NPS/CSAT/CES feedback to measure and improve customer experience.