Crisp
All-in-one AI customer support and messaging platform
What is Crisp?
Try CrispCrisp is an AI-first customer support and messaging suite built around Hugo, its AI support agent for customer conversations. It brings together an omnichannel support inbox, an AI support assistant, and knowledge and automation capabilities to help teams respond faster. Crisp also positions itself as a modern alternative to common customer support platforms.
What does Crisp do for customer support teams?
Crisp provides an all-in-one platform for AI-first customer support, centered on Hugo as the AI support agent for customer conversations. It’s designed to bring support into one place so teams can handle inquiries more efficiently using AI assistance and helpdesk-style workflows.
How does the Hugo AI support agent fit into Crisp?
Hugo is Crisp’s AI support agent meant to act as an efficient support teammate for your brand’s customer conversations. The goal is to help you resolve questions faster while keeping your customer support process organized in one suite.
Can I use Crisp as a replacement for my existing helpdesk or chat tools?
Crisp is presented as an alternative to a range of customer experience and support tools, including helpdesk and chat widget solutions. If you’re looking to switch from your current customer service software, Crisp frames itself as a consolidated AI-first option.
Is Crisp designed to be easy to use for non-technical teams?
Crisp is built to be faster and easier to use, with an AI-first approach that’s intended to simplify how support teams run conversations and workflows. The platform is positioned as a practical support suite rather than something that requires deep technical setup to get value.
Does Crisp offer a free trial?
Yes. Crisp offers a 14-day free trial with all Crisp features, and it states that you don’t need a credit card to start.