Crisp
Crisp is a no-code, all-in-one AI-powered multichannel messaging platform designed to enhance customer support and engagement through live chat, AI chatbots, and automation tools. It helps businesses connect with their customers across multiple channels efficiently without coding knowledge.
What problem does Crisp solve?
Crisp provides a no-code AI-powered customer support platform that combines an omnichannel inbox with an AI Agent builder. It lets designers, marketers, and operators train AI agents, create workflows, and deploy across channels (web chat, WhatsApp, Messenger, Instagram, email) to automate inquiries and improve customer experiences. It also includes a knowledge base, CRM, and analytics, and is trusted by 10,000 companies. The AI Agent workflow can automate about 50% of inquiries.
How easy is it to learn and use Crisp?
Crisp is designed for no-code use. It guides you through four steps: 1) train your AI using your resources (website content, PDFs, Knowledge Base articles), 2) build a workflow with a no-code AI Agent builder or templates, 3) test and deploy to chosen channels, 4) validate and measure to refine. It also offers internal automations for non-customer-facing workflows.
What are the pricing plans for Crisp?
Crisp uses flat pricing with a 14-day free trial (no credit card required). The Crisp Plus plan includes the AI Agent builder and access to core features like AI Helpdesk, chat widget, shared inbox, knowledge base, CRM, and analytics.
What channels can Crisp AI Agents deploy to?
Crisp AI Agents can trigger and respond across multiple channels: web chat widget, WhatsApp, Messenger, Instagram, and email, with additional channels available in the platform (the interface shows +8 other channels).
How do I train and deploy an AI Agent with Crisp (no-code)?
Train your AI using your product data, public/private resources, PDFs, and knowledge articles; create a workflow with the no-code AI Agent builder or templates; test and deploy the workflow to your chosen channels; then validate, monitor, and iterate to improve responses.
What is included in Knowledge Base and Automations?
Knowledge Base lets you create, edit, and manage help articles so customers can self-serve. Automations let you build internal, no-code workflows to speed up team replies and reduce manual work. If you’re not ready for customer-facing AI agents, you can still use Crisp’s internal automation capabilities.