ChatBot
ChatBot is a visual AI chatbot builder that allows users to create and automate conversational flows without coding. It helps businesses provide 24/7 customer support, increase engagement, and streamline communication through multiple channels.
What problem does ChatBot solve?
ChatBot automates customer service with a data-driven AI agent that answers questions, makes product recommendations, and resolves common issues 24/7. It’s built into Text and works alongside live chat and help desk to reduce manual workload and improve satisfaction across channels.
How easy is it to learn and use ChatBot?
No code is required. Paste your website URL to automatically build a knowledge base, then add the chat widget with a single code snippet. Shopify and WordPress have direct integrations, and you can train the AI with your knowledge sources using a visual, drag-and-drop builder and templates.
What are the pricing plans for ChatBot?
ChatBot starts at $19 per user per month, with a 14-day free trial and no credit card required. For full plan details and AI resolution limits, see the pricing page.
Is ChatBot no-code-friendly?
Yes. You don’t need developers to set up or customize. Build and deploy AI agents from your site data, use ready-made templates, and adjust flows with a visual builder—all without coding.
What channels does ChatBot support?
ChatBot handles multi-channel support: website chats, Messenger, SMS, Slack, email, and more. All conversations feed into one inbox in Text, keeping context consistent across channels.
Can ChatBot help sell, not just support?
Yes. It detects buying signals during chats, recommends relevant products, offers discounts at the right moments, and can recover sales that might be lost. It’s designed to sell alongside service.
How does ChatBot learn from my data?
The AI agent learns directly from your existing knowledge sources (website, help center, product docs, etc.). Most teams start by sharing a single URL, and the knowledge base builds within minutes.
Can I hand over to live agents when needed?
Yes. You can let AI resolve most routine queries and seamlessly hand off to a live agent for high-value conversations.
What does “All your customer support workflows in one place” mean?
ChatBot can extend with built-in tools and plug-and-play integrations to support a wide range of workflows, automations, and agents from a single platform.