ChatBot
Visual AI chatbot builder for customer support & engagement
What is ChatBot?
Try ChatBotChatBot by Text is an AI chatbot builder that helps you resolve up to 80% of customer service cases while boosting sales on auto-pilot. It delivers accurate, AI-generated answers 24/7 and can recommend products, help recover abandoned carts, and guide customers to purchase. You can also set it up to hand off smartly to humans for higher-value interactions.
What problem does ChatBot solve for businesses?
It helps you handle customer questions and support chats automatically while also turning conversations into sales opportunities. The AI agent can answer FAQs, recommend products, and support journeys like cross-sell/upsell and recovering abandoned carts so you’re not relying on manual responses all day long.
How do I set up ChatBot without technical skills?
ChatBot uses an automated setup process with your data sources, combining your expertise with your website content and internal documents to create the chatbot. You choose your knowledge sources in a knowledge hub, then deploy using your website chat experience so the agent can start responding.
How does training work with my website, files, and articles?
You can train the chatbot by scanning your website content, adding multiple files (including formats like .pptx and .md), and creating or editing articles as knowledge sources. You can also manage which sources the AI agent uses so the bot stays aligned as your content changes.
Can I control how the chatbot responds and stays within safe boundaries?
Yes. You can set custom instructions for the agent’s role, tone, and boundaries, and use language control to block toxic language and adjust tone with content moderation. The AI is designed to be precisely on point by answering based entirely on the provided data.
Does ChatBot work alongside my team for complex conversations?
Yes. The AI can resolve routine questions and cover product recommendations, and then provide a smart handoff to humans when a conversation needs a higher-value touch.
How secure is my data when training and chatting?
ChatBot provides enterprise-grade data security, with training resources and chat data hosted exclusively on the Text platform.