ChatBot
Visual AI chatbot builder for customer support & engagement
What is ChatBot?
Try ChatBotChatBot helps you build AI chatbots for more engaging customer support and conversations. With dynamic responses and a visual builder, you can design richer chat experiences, test them as you go, and use actions like redirects, quick replies, and chat navigation. You can also connect to LiveChat for smoother handoffs, ticket creation, and agent transfers while capturing data to personalize and improve future chats.
What does ChatBot do for customer support and engagement?
ChatBot lets you build an AI chatbot experience using dynamic responses so your conversations feel smoother and more human-like. You can create richer chatbot Stories with visual elements, quick replies, and navigation that helps users take action faster.
Can I build and test a chatbot without code?
Yes. ChatBot uses a Visual Builder so you can build the way you want, and it includes a testing tool that lets you test your bot while you build it.
How do dynamic responses like cards, carousels, and quick replies work?
ChatBot’s dynamic responses let you add colorful product cards (including card & carousel options) and use quick replies to suggest possible options during a chat. You can also use actions to control, navigate, and save ongoing chats.
How can I personalize chatbot conversations with user data?
ChatBot can gather data upfront with questions and validate customer information during chats. It also supports segments and user attributes, so you can tailor replies based on user data and filter and navigate chats using the criteria you choose.
Can ChatBot connect with LiveChat for support handoffs?
Yes. With a couple of clicks, you can connect ChatBot to LiveChat and use LiveChat actions such as transfer to a LiveChat agent, creating a ticket while chatting, and sending chat transcripts by email to you and your customer.
What’s included for tracking performance and reviewing past conversations?
ChatBot provides reporting so you can track chats and engagement, including busiest periods, message volume, and trends in chat length. You can also use chat archives to tag, filter, and review full conversation context over time, including any collected data and failed actions.